1. Marking an Invoice as Paid
When an invoice is generated in BrokerCentral, it automatically appears under:
Accounting > Awaiting Payment (listed under Payments & Refunds)
This section shows all invoices that are due and awaiting reconciliation.
Top Tip: A useful feature here is client grouping, which allows you to offset credits and debits across multiple policies for the same client and automatically calculate the net balance owed. For example:
· A client may have a refund (negative value) and an outstanding invoice
· The system offsets these to show the true amount owed
To record a payment:
Select the relevant invoice(s)
Click “Reconcile Selected” at the bottom of the screen
A side panel will open
Within this panel you can:
Enter full or partial payment amounts
Select the receiving account
Choose payment method (bank transfer, card, cheque, etc.)
Upload supporting evidence (e.g. bank statement screenshots)
Next:
Click “Mark as Paid”
The transaction disappears if fully settled
If partially paid, the remaining balance stays visible
Repeat this process until the balance is fully cleared.
2. Paying Insurers (Settlement Process)
Once client funds are received, the next step is to settle with insurers:
Navigate to:
Accounting > Insurers (listed under Settlement)
The first step is to identify policies ready for reconciliation. Click on the Policy for which an invoice has been paid.
Next:
Check the statement that the insurer has issued
Select the relevant items on the screen that are shown on the insurer’s statement
You can use filters (e.g. “this month” or “last month”) if needed
Having selected those items, you will see at the bottom of the screen:
Money due in (refunds)
Money due out (payments to insurer)
Net balance (who owes who what amount)
Commission that you will be receiving
Additional action: If you need to review commission breakdown or make any adjustments to that commission, click “Update Commission” at the bottom of the page and enter either percentages or fixed amounts here before settling with the insurers.
To complete:
Click “Reconcile Selected” at the bottom of the screen
This brings up a panel where you can check the values
You can also upload the insurer statement for audit trail
Click “Mark as Paid” to settle with the insurer
Additional action: Instead of clicking “Mark as Paid” you can click the green arrow attached to this box and instead select “Generate Statement”. This will generate a draft statement that the person managing your accounts could produce if they needed. You would still need to mark these as paid in order to progress though.
3. Remittance Generation
After settlement a remittance is automatically generated
Navigate to:
Accounting > Remittances (listed under Account Transactions)
Here you will find the remittance. You can click on the transaction ID to bring up a panel where you can:
View the remittance details
Email a PDF of the remittance to the insurers (by clicking “Resend Remittance”) so they know how much they are going to get paid.
Additional actions: If you click “Resend Remittance” it will bring up a window with an email template where you can preview or download the PDF of the remittance by clicking on the attachment at the top of the screen
4. Commission Withdrawal
Next, move to:
Accounting > Commission/Fees (Listed under Settlement)
This section shows all the transactions that have been dealt with in the steps listed above.
Find the appropriate client name and scroll right to review. Here you will columns such as when the Insurer was paid etc.
Steps:
Confirm insurer payments have been completed
Select applicable transactions
Click “Reconcile Selected” at the bottom of the screen.
In the panel that opens, select the payment method and date, then “Mark as Paid”.
This process:
Transfers commission from the client account to the office account
5. Paying Introducers
Introducers are typically paid after commission is drawn down.
To do this, navigate to:
Accounting > Introducers (Listed under Settlement)
Steps:
Confirm funds have been settled with insurers and received by scrolling right and reviewing under the respective columns displayed.
Select payable items
Click “Reconcile Selected”
Click “Mark as Paid”
8. Reviewing Transactions and Audit Trail
Finally, BrokerCentral provides full visibility of all movements:
Navigate to the headings listed under Account Transactions on the Accounting Page.
Here you can review:
Client Money Account activity
Office Account activity
All remittances (to insurers, introducers, and brokerages)
Or view by “All Transactions” to see all activity.
This ensures:
Complete audit trail
Transparency of all incoming and outgoing funds
Summary
The client money process in BrokerCentral follows a clear sequence:
Invoice generated and tracked
Client payment reconciled
Insurer settlement completed
Remittance issued
Commission withdrawn
Introducers paid
Full audit trail maintained
This structured workflow ensures accurate reconciliation, regulatory compliance, and clear financial tracking throughout the lifecycle of each transaction.