We know how important it is to stay connected, so we’ve made it easy for you to get in touch whenever you have questions or need support. Learning new software can sometimes feel a bit daunting, but don’t worry! This is just one of many guides that will get you up and running in no time.
In this guide, we’ll show you the different ways you can get in touch with BrokerCentral for help.
In-App Messenger
The in-app messenger is your go-to for fast, efficient support. Just click the support icon in the top right corner of the BrokerCentral app, and a pop-up window will appear. From there, you can either chat live with our support team for immediate help or submit a ticket if your issue needs more investigation. Don’t worry—we’ll keep you updated on the progress!
Helpful Tip: You can also click the ‘Help’ button to browse more support articles like this one. It’s a great way to find answers quickly!
Support by Phone
Prefer talking things through? No problem! You can reach our friendly, UK-based support team by phone during regular business hours at 01403 885737.
Support by Email
If email is more your style, send your queries to [email protected]. To help us route your request quickly to the right team, please include a clear and specific subject line. For example, “Help needed to add a new user” will speed things up!
How the Support Process Works
So, what happens after you reach out? We’ve got a smooth process to make sure your issue gets resolved quickly and efficiently. Here’s how it works:
Triage: As soon as we receive your request, our team does an initial check (triage) to figure out the urgency and complexity of your issue.
Assignment: Your request is then assigned to the right team or specialist who can best handle it.
Time Estimate: Based on the nature of the issue, you’ll get an estimated resolution time, so you know what to expect.
And that’s not all! Our clever systems will keep you in the loop every step of the way. Any time there’s a change or update on your request, you’ll be notified automatically, so you’re never left wondering. You’ll continue to get progress reports until your issue is fully resolved and everything is back to working smoothly!